When you make an appointment, we require a £50 deposit to reserve that date and time for you.dna4sure.co.uk refund policy
If you cancel with more than 48 hours’ notice*, a full refund will be given.
If you give us less than 48 hours’ notice or fail to attend, there is no refund. In the unlikely event that we cannot keep the appointment, you are entitled to a full refund of the money you have paid.

Separate appointments

Our fees assume that all those involved will attend at the same time. If you wish to attend two different appointments we require a deposit for each appointment as follows:
● First appointment: We require a £50 booking deposit for the first appointment. If you cancel with more than 48 hours’ notice, a full refund will be given. If you give us less than 24 hours’ notice or fail to attend, there is no refund. If you attend, but the second appointment is never kept, there is no refund.
● Second appointment: We require a £50 deposit for the second appointment. If you cancel with more than 48 hours’ notice, a full refund will be given. If you give us less than 48 hours’ notice or fail to attend, there is no refund.

*Notice period does NOT include weekends and bank holidays.

Paying the Balance

In all cases the full balance is payable at the session (or last session if more than one).